Business phone system capabilities

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Rich communications functionalities will open a lot of additional opportunities for your business

Call Automation

Fully automated and interactive service, which allows you to call out a large database of existing or potential customers and provides the necessary information or offer an interactive menu with various options according to pre-defined scenarios.

Interactive Voice Menu

An automated call answering and processing system that guides callers through voice menu options. IVR may play a greeting and ask the caller to dial an extension number to route the call to the appropriate department or recipient.

Call Queue

Callers are placed in an on-hold system that answers calls according to callers’ priority, from highest (usually callers who have been waiting the longest) to lowest. Call Queues are extremely useful for a large number of simultaneous incoming calls.

Business Hours

This feature route calls based on the time of day, day of the week providing different responses to after-hours calls, weekend calls and holiday calls. Various messages may be played to a caller according to company work hours and call flow.

Call Recording

Ability to record inbound and outbound conversations occurring on the specified phone, most commonly for training purposes and/or quality assurance. The feature can be set to always record, never record, or record on-demand.

CRM Integrations

CallsApp Business Messenger fully integrated with well-known CRM systems like Sugar CRM, Zoho CRM, Follow Up Boss, JobDiva and T-ONE CRM. This capability unties your agents from the desk phones and gives them more flexibility.

Call Conference

Incall conference-call with any up to 5 internal or external participants

Call Transfer

Transfer an existing call to any internal or external phone number

Voicemail Box

Voicemail with new message indicator and voicemail to email

SMS & IM

Create chats, group chats and channels to collaborate instantly

Broadcasting

Deliver messages, announcements or news over your own channel

File Sharing

Share documents and files with your friends and colleagues