App at a glance

Business features

Task Manager

At CallsApp, we’ve worked towards maximizing productivity within the app, starting with the simple and easy-to-use “Task Manager”. Through this, you can manage and control task execution within your team, you can create a task for a user, group, or yourself, and invite others to work on the task with you.

In order to create a task, go to the “Chats” tab and click on the “Chat” button on your bottom right. Then, select “New Task” from the menu, and pick a user or users from your phone book. You may also use the “Dial Pad” button on your bottom right to find a user manually by their number. After you’ve added your desired amount of users, simply click on the “Create” button at the very bottom of the screen. If you click on the create button without adding any users, then a task for yourself will be created.

Anonymous groups

Anonymous groups at CallsApp are ideal for keeping the confidentiality of users within a group chat. Simply stated, no one – apart from the creator – will be able to see each other’s contact information.

An Anonymous group chat can be created through the “Chats” tab under “Chat”. You can select “Anonymous Group” from the menu and pick users from your phone book. You may also use the “Dial-Pad” button on your bottom right to manually find a user by their number. After you’ve added your desired number of participants, simply click on the “Create” button at the bottom of the screen.

Voice and video calling

Outbound calls

CallsApp makes it simple to make any outbound voice or video calls to any other CallsApp users for free anywhere around the world. You may call any mobile or landline number, with the tariff appearing for the destination as soon as you select the destination number.

To make a call, go to the “Calls” tab and select a number from your phone book and press the “Call” button. You may also use the “Dial Pad” button on the bottom right of your screen and enter a phone number of your choosing. To make a video call, press and hold the “Green” button to trigger the menu. Our in-built T9 Smart Dialler is utilized in order to maximize your user experience.

Inbound calls

Like our outbound calls, CallsApp also allows you to receive voice or video calls from any of our CallsApp users. By getting a phone number with us, you are able to receive voice calls from any mobile or landline phone number from around the world for free.

Answering inbound calls is the same as answering any regular inbound calls from your mobile phone.

Call transferring

One of CallsApp’s many complimentary business features is the ability to transfer an existing voice call to any CallsApp user or to any mobile or landline phone number.

In order to transfer a current call, press on the “Transfer” button and select the destination number from your phone book or manually through the dial pad.

Call swapping and merging

Another aspect of our complimentary business features is the ability to interact with several inbound voice calls simultaneously. Thus giving you the ability to swap between calls, merge, or swap between calls at any point in your conversation.

To merge calls, press on the 3 dots menu on the upper right of your screen and select “Merge”. To split your calls, select either “Private” or “Cancel” on your screen.

Conference calling

Conference call creation is another vital attribute of CallsApp’s complimentary business features, allowing you to create a voice conference call with any CallsApp user or any mobile or landline phone number.

To activate a conference call, begin by calling a single member of your group, then add the other participants one by one by pressing the “Conference” button on your screen. This will allow you to add up to 5 users to your conference call.

Call forwarding

A plethora of call forwarding scenarios are available to CallsApp users through our complimentary business features. Through our app, you are able to forward any inbound calls to another user or to any mobile or landline phone number.

To set up call forwarding, press on your “Account” tab and find the “Receive Calls” button. On this page, you will find the “+” button on your upper right which will allow you to select from a wide variety of forwarding scenarios.

Call recording

Call Recording within CallsApp allows you to record all inbound and outbound calls. These calls are then stored locally on your device, giving you the access to listen and share your recordings.

To turn on Call Recording, press on your “Account” tab and move the toggle of “Call Recording” to the right. To manage your recordings, press directly onto the “Call Recording” button.

Business Hours

This feature routes incoming calls based on the time of day, day of the week providing different responses to after-hours calls, weekend calls and holiday calls. Various messages may be played to a caller according to company work hours and call flow.

Settings are available at the Business Portal

Messaging and file sharing

Unified chats and groups

Unlimited chats and group chats are made simple through the CallsApp network. The app enables you to send text, voice memos, video messages, and share any type of file within your chats. You are also able to create a chat with only you as a participant which you can use for notes. We’ve unified chats and groups under one solution which allows for any chat to be converted into a group and vice versa.

To create a chat or group, go to the “Chats” tab and click on the “Chat” button on your bottom right. From here, you can select “New Chat” from the menu and pick your desired number of participants from your phone book or manually through the “Dial Pad”. After you’ve added participants, simply press the “Create” button to activate the chat. If you use the “Create” button without adding any participants, you will be creating an empty chat that you may use for your own personal notes. However, you may always remove or add extra members to any chat at any given point.

Voice & video messages

Voice and video messages have recently become very popular features of messengers. For the best user experience, these kinds of messages available to CallsApp users as well.

To send a voice or video message open a chat and find the mic icon located on the lower right area of your screen in the text box. To switch from mic to camera you should click the mic icon once and it will switch to video. To record a message you hold down on the desired icon until the recording is completed. As soon as you are done recording simply release the icon and the message will be sent. Also, you can make it continuously recording. Keep holding the icon then move a finger throughout the lock icon and release. As soon as the recording is finished push the “Send” button.

Auto deletion messages

The self-destroyed messages feature is very useful for saving device storage. If messages are not that important to you to keep them then activate this option and all messages will be removed from everywhere at the selected time interval no matter of “Read” status.

To set up auto-deletion messages open a chat and find the “3 dots” menu on the upper right of the screen push and select “Auto delete” then pick a time option. You’re able to activate and deactivate this option at any time. Be advised that switch off auto-delete messages can only who activated this option.

Manage messages

Managing messages is quick and efficient through CallsApp, you are able to comment, edit, copy, delete, and forward messages to other CallsApp users without hassle.

In order to manage your messages within a chat, press and hold a message to trigger a menu with a surplus of options.

SMS messaging

CallsApp allows its users to send and receive SMS messages much like a regular mobile phone for optimal efficiency. In order to receive SMS messages through our app, you must have a mobile phone number purchased from us.

Underneath the “Calls” tab on the app, you can select a number from your phone book or use the “Dial Pad” in order to send an SMS message. You may then press the “Message” button or hold the “Green button” to trigger the menu.

Value-added services

International Phone Numbers

With international virtual and mobile phone numbers, you can receive local calls from anywhere in the world. You can use this opportunity for your business as the benefit of being presented in a country as a local company. All incoming calls are free.

Interactive Voice Menus

CallsApp provides an automated call answering and processing system that guides callers through voice menu options. The IVR may play a greeting and ask the caller to dial an extension number to route the call to the appropriate department or recipient. This makes managing calls and destinations efficient and simple.

Call Queues

Call queues prioritize your callers through an on-hold system, placing precedence on callers who are high in priority (typically callers who have been waiting the longest) to those who are lower in priority. This function provides a resourceful relief to those who must manage a large amount of simultaneous inbound calls.

Auto-Diallers

Auto-Dialling is a fully automated and interactive service that allows you to call out a large database of existing or potential customers. It provides necessary information and offers an interactive menu with various options based on edited pre-defined scenarios.

CRM Integrations

The CallsApp Business Manager is fully integrated with well-recognized CRM systems like Sugar CRM, Zoho CRM, Follow Up Boss CRM, JobDiva CRM, Bitrix 24 CRM, AMO CRM, Onebox CRM, and others. These functions allow your agents more flexibility and permit a more pliable workday.

Voice Conference Rooms

The voice conference is a very useful feature for business team collaboration and aimed to makes it easy to interact with your remote team members. You can invite to join a conference up to 25 internal or external participants to negotiate common matters and tsks.

Calling Plans

With very attractive calling plans you always stay connected to your friends and family. All our packages include free minutes for calling mobiles or landlines to 50+ countries around the world. With the CallsApp you can call any phone number from anywhere in the world without roaming fees.

SMS Plans

Our SMS plans give you very competitive pricing to send out SMS messages to any mobiles worldwide. You’re able to use the CallsApp as a regular mobile phone to send and receive SMS from anywhere in the world without costly roaming charges.

E-SIM Data Plans

Mobile data around the world! Get internet connection in 50+ countries worldwide. This is what the future of mobile data looks like. With our worldwide data, you can travel without roaming fees or changing SIM cards.

Included countries:
Albania, Australia, Austria, Belgium, Bulgaria, Canada, China, Congo – Kinshasa, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kyrgyzstan, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Moldova, Montenegro, Mozambique, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Turkey, Ukraine, United Kingdom, United States

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