Business phone system capabilities

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Call Automation

Fully automated and interactive service, which allows you to call out a large database of existing or potential customers and provides the necessary information or offer an interactive menu with various options according to pre-defined scenarios.

Interactive Voice Menu

An automated call answering and processing system that guides callers through voice menu options. IVR may play a greeting and ask the caller to dial an extension number to route the call to the appropriate department or recipient.

Call Queue

Callers are placed in an on-hold system that answers calls according to callers’ priority, from highest (usually callers who have been waiting the longest) to lowest. Call Queues are extremely useful for a large number of simultaneous incoming calls.

Business Hours

This feature route calls based on the time of day, day of the week providing different responses to after-hours calls, weekend calls and holiday calls. Various messages may be played to a caller according to company work hours and call flow.

Call Recording

Ability to record inbound and outbound conversations occurring on the specified phone, most commonly for training purposes and/or quality assurance. The feature can be set to always record, never record, or record on-demand.

CRM Integrations

T-One Business Messenger fully integrated with well-known CRM systems like Sugar CRM, Zoho CRM, Follow Up Boss, JobDiva and with its own T-ONE CRM. This capability unties your agents from the desk phones and gives them more flexibility.

Call Conference

Incall conference-call with any up to 5 internal or external participants

Call Transfer

Transfer an existing call to any internal or external phone number

Voicemail Box

Voicemail with new message indicator and voicemail to email

IM Messaging

Create chats, group chats and channels to collaborate instantly

Broadcasting

Deliver messages, announcements or news over your own channel

File Sharing

Share documents and files with your friends and colleagues